What is fondesk ?
In this issue, we introduce fondesk, a telephone answering service that many companies have begun to use during this Corona Disaster period.
Basic information of fondesk
| Service Name | fondesk |
| Company | ULURU.CO.,LTD |
| Official Site | https://www.fondesk.jp/ |
| Service Launch Year | 2019 |
| Free Plan | Yes |
Overview
fondesk is a call receptionist service provided by ULURU. The slogan of their service is ” Make your office call receiving zero”
With fondesk, fondesk staff will receive incoming calls to the company on your behalf and notify you via chat or email of what they have heard.
You can choose your preferred chat service from Slack, Chatwork, Microsoft Teams, LINE, LINE WORKS, and Google Chat.
For organizations that used to spend a lot of time answering sales calls, this can reduce the amount of time spent on call-handling tasks.
It seems like the number of companies installing this system is increasing, due remote work are getting popular.
In a July 2021 press release, the company reported a sharp increase in the number of contracts, partly due to the impact of the acceleration of remote work during the Corona disaster period.
https://prtimes.jp/main/html/rd/p/000000050.000049287.html
More than 3,000 offices use fondesk.
Source: fondesk – The No.1 provider of telephone answering service（fondesk official site)
https://www.fondesk.jp/
What fondesk can do and features
- Access to My Page where you can check your call history
- 24-hour sign-up and immediate start to use the system
- You can choose any operator’s name and have them answer the phone as a member of your organization
- Change call-handling hours at any time
- Can create messages to be read out after business hours or when a call is rejected
- Register the names of organizations and members to improve the accuracy of operator reports
- You can register useful information for operator call handling
- Register up to 10,000 calls to be rejected
Price
Please see the official website for the latest pricing
